2018 Change Is Inevitable

The past couple of years have seen many changes with the various global ISO and Aerospace Standards. The year 2018 will be the zenith of applied changes. Many certified organizations are still working diligently to beat the September 2018 deadline. If their organization does not successfully complete the certification transition by that time, they will be caught holding an expired certification and will have to deal with the consequences. Losing certification can be detrimental to business and quite costly! Do not delay!

We know how many questions you have when it comes to finding the right partner to confidently implement a solid Quality Management System. We’ve built our website to share not only our services and solutions, but industry information, upcoming events that we’re attending, as well as insightful resources to help you and your company choose the right Consultant. Still have questions? Perfect, it’s what we’re here for. Send us a message from our Contact Us page, shoot us an email or better yet, give us a call today to discuss your specific needs.

Assessing Customer Perception to Improve Customer Satisfaction

Assessing Customer Perception to Improve Customer Satisfaction

We touched on the subject of customer perception in our “How to Uncover Customer Expectations and Perceptions” blog, but it’s definitely something that needs to be discussed further. The importance of assessing customer perception to improve customer satisfaction can’t be overlooked for many reasons, including your own personal sense of success. What do we mean […]

How to Uncover Customer Expectations and Perceptions

How to Uncover Customer Expectations and Perceptions

You can’t read anyone’s mind. There’s no crystal ball that will help you determine customer satisfaction before, during or after a transaction. However, with a little skill, legwork and background knowledge, you will know how to uncover customer expectations and perceptions. Knowing what they expect will help you give them what they need, which will […]

5 Tips on How to Determine Customer Satisfaction

Tips on How to Determine Customer Satisfaction

One of the most important factors in a business’s success is to ensure that consumers are satisfied. Yesterday’s customers or clients should look back at their experiences fondly. Today’s customers or clients should walk away with a smile. And they don’t know it yet, but tomorrow’s consumers won’t hesitate to come to you because they […]

The Process ISO Uses to Develop Standards

Process iSO Uses to Develop Standards

The process ISO uses to develop standards is detailed, involved, complex and lengthy – and that’s a good thing. ISO standards aim to ensure that similar businesses throughout the world follow the same rules, so it’s understandable that it’s a long and difficult process. Luckily, as you are trying to obtain your ISO 9001:2015 certification, […]

How to Select a Registrar

How to Select a Registrar

You understand the importance of an ISO certification. Having it informs others that your company meets the requirements of an internationally recognized standard. More specifically, an independent, third-party, certification body (i.e., registrar) confirms that your organization’s quality management system (QMS) meets the requirements of the relevant standard. And you get that. Now, however, the question is […]

Free Assessment!

Would you like to know where your organization stands with regard to conformity to the ISO 9001 requirements? Simply complete this short form to gain access to download this valuable tool that will provide insight as to whether or not your Quality Management System (QMS) conforms to ISO 9001. Even if you do not think you have a QMS or know what a QMS is, this QMS Assessment will at least provide you with some insight with what you have in comparison to what the ISO standard requires.