Change Is Inevitable
The past couple of years have seen many changes with the various global ISO and Aerospace Standards. The year 2018 will be the zenith of applied changes. Many certified organizations are still working diligently to beat the September 2018 deadline. If their organization does not successfully complete the certification transition by that time, they will be caught holding an expired certification and will have to deal with the consequences. Losing certification can be detrimental to business and quite costly! Do not delay!
We know how many questions you have when it comes to finding the right partner to confidently implement a solid Quality Management System. We’ve built our website to share not only our services and solutions, but industry information, upcoming events that we’re attending, as well as insightful resources to help you and your company choose the right Consultant. Still have questions? Perfect, it’s what we’re here for. Send us a message from our Contact Us page, shoot us an email or better yet, give us a call today to discuss your specific needs.
We touched on the subject of customer perception in our “How to Uncover Customer Expectations and Perceptions” blog, but it’s definitely something that needs to be discussed further. The importance of assessing customer perception to improve customer satisfaction can’t be overlooked for many reasons, including your own personal sense of success. What do we mean […]
Only part of the task at hand is done once you receive feedback from clients, partners and customers. The next step is analyzing this feedback. The method of addressing feedback through direct customer communication can provide you with an organized, clear picture of what is going right and what could be improved. Addressing Feedback through […]
To avoid hurting anyone’s feelings, most of us do something like this all the time: “How was your meal?” “Fine.” “Is there anything else I can get for you?” “No, thank you.” Really, though, we were somewhat dissatisfied, but not enough to complain. … Is that customer feedback? Well, yes, technically it is. But it’s […]
You can’t read anyone’s mind. There’s no crystal ball that will help you determine customer satisfaction before, during or after a transaction. However, with a little skill, legwork and background knowledge, you will know how to uncover customer expectations and perceptions. Knowing what they expect will help you give them what they need, which will […]
One of the most important factors in a business’s success is to ensure that consumers are satisfied. Yesterday’s customers or clients should look back at their experiences fondly. Today’s customers or clients should walk away with a smile. And they don’t know it yet, but tomorrow’s consumers won’t hesitate to come to you because they […]
The process ISO uses to develop standards is detailed, involved, complex and lengthy – and that’s a good thing. ISO standards aim to ensure that similar businesses throughout the world follow the same rules, so it’s understandable that it’s a long and difficult process. Luckily, as you are trying to obtain your ISO 9001:2015 certification, […]
You understand the importance of an ISO certification. Having it informs others that your company meets the requirements of an internationally recognized standard. More specifically, an independent, third-party, certification body (i.e., registrar) confirms that your organization’s quality management system (QMS) meets the requirements of the relevant standard. And you get that. Now, however, the question is […]
We know you’re proud that you received your ISO 9001:2015 certification. And we were happy to help you! Now, the next step is to share your good news with others. That’s one of the greatest benefits of obtaining that certification, after all; the best public relations practices for your business involve letting others know how […]
It’s hard to get employees to put in their best efforts every day. Some of their job requirements can be redundant, so they need something to look forward to other than the same old same old. So switch things up a little bit! Eventually, ways to motivate your employees will become natural to you – […]
The bottom line is always on the minds of those in top management roles in the manufacturing industry. Whether you represent a small business or a large conglomerate, saving money and being fiscally responsible is critically important to your success. If you have found your business struggling as of late, there are several ways to […]
Would you like to know where your organization stands with regard to conformity to the ISO 9001 requirements? Simply complete this short form to gain access to download this valuable tool that will provide insight as to whether or not your Quality Management System (QMS) conforms to ISO 9001. Even if you do not think you have a QMS or know what a QMS is, this QMS Assessment will at least provide you with some insight with what you have in comparison to what the ISO standard requires.