Weblog

We know how many questions you have when it comes to finding the right partner to confidently implement a solid Quality Management System. We’ve built our website to share not only our services and solutions, but industry information, upcoming events that we’re attending, as well as insightful resources to help you and your company choose the right Consultant. Still have questions? Perfect, it’s what we’re here for. Send us a message from our Contact Us page, shoot us an email or better yet, give us a call today to discuss your specific needs.

How Trident QMS Can Help Your Business During the COVID-19 Pandemic

COVID-19 has created widespread uncertainty in just about every industry with those in manufacturing, transportation, and logistics among the hardest hit by the pandemic. However, businesses in those industries must press on while maintaining conformity to ISO 9001 or AS 9100 requirements. Implementing a QMS (Quality Management System) with support from our team can help […]

Trident QMS – Who We Are

Conformity with rigorous quality standards is a challenge for many businesses and organizations. A quality management system (QMS) can keep your organization in compliance throughout daily operations, but the implementation process can benefit from experienced outside support. That’s where Trident Quality Management Solutions (Trident QMS) can serve your organization. We’re a team of consultants with […]

Assessing Customer Perception to Improve Customer Satisfaction

Assessing Customer Perception to Improve Customer Satisfaction

We touched on the subject of customer perception in our “How to Uncover Customer Expectations and Perceptions” blog, but it’s definitely something that needs to be discussed further. The importance of assessing customer perception to improve customer satisfaction can’t be overlooked for many reasons, including your own personal sense of success. What do we mean […]

How to Uncover Customer Expectations and Perceptions

How to Uncover Customer Expectations and Perceptions

You can’t read anyone’s mind. There’s no crystal ball that will help you determine customer satisfaction before, during or after a transaction. However, with a little skill, legwork and background knowledge, you will know how to uncover customer expectations and perceptions. Knowing what they expect will help you give them what they need, which will […]

5 Tips on How to Determine Customer Satisfaction

Tips on How to Determine Customer Satisfaction

One of the most important factors in a business’s success is to ensure that consumers are satisfied. Yesterday’s customers or clients should look back at their experiences fondly. Today’s customers or clients should walk away with a smile. And they don’t know it yet, but tomorrow’s consumers won’t hesitate to come to you because they […]

Free Assessment!


Would you like to know where your organization stands with regard to conformity to the ISO 9001 requirements? Simply complete this short form to gain access to download this valuable tool that will provide insight as to whether or not your Quality Management System (QMS) conforms to ISO 9001. Even if you do not think you have a QMS or know what a QMS is, this QMS Assessment will at least provide you with some insight with what you have in comparison to what the ISO standard requires.