Risk Assessment in the Context of ISO Standards
Risk is inherent in any activity—it’s simply a part of doing business. That’s why the most recent version of the ISO 9001 standard has included risk assessment throughout each section. Whereas risk was formerly considered almost exclusively in its own clause titled “Preventive Action” (refer to ISO 9001:2008, Clause 8.5.3), it is now engrained throughout […]
Implementing a QMS Aligned with the AS9100 Standard
AS9100 is an internationally recognized quality management system (QMS) standard that is specific to the aerospace industry. It not only incorporates the entirety of the most current version of ISO 9001, but also includes industry-specific requirements for quality and safety. For most aerospace manufacturers and suppliers, AS9100 is necessary for doing business, as compliance is […]
How Trident QMS Can Help During the COVID-19 and QMS
COVID-19 and QMS has created widespread uncertainty in just about every industry with those in manufacturing, transportation, and logistics among the hardest hit by the pandemic. However, businesses in those industries must press on while maintaining conformity to ISO 9001 or AS 9100 requirements. Implementing a QMS (Quality Management System) with support from our team […]
Trident QMS – Who We Are
Conformity with rigorous quality standards is a challenge for many businesses and organizations. A quality management system (QMS) can keep your organization in compliance throughout daily operations, but the implementation process can benefit from experienced outside support. That’s where Trident Quality Management Solutions (Trident QMS) can serve your organization. We’re a team of consultants with […]
The Importance of Focusing on Enhancing Customer Satisfaction
Are you blinking right now? How about breathing? We often take the most important but basic things for granted, including in business. We might get so caught up in the day-to-day tasks that we forget to try to accomplish the overall, underlying goals that are set before us, like improving products and customer service. When […]
ISO 9001:2015 Requirements: Elements of a Quality Management System
Obtaining your ISO 9001:2015 certification is an admirable goal. Your business – and its customers – will reap many benefits. However, in order to get that approval from an accredited registrar (certification body), you need to understand the elements of a quality management system. As a manager, you probably know it like the back of […]
The Purpose of ISO: Top Benefits of International Standards
So what is it all for anyway? What is the purpose of ISO, and what’s the use of having international standards at all? … Well … plenty. There are many benefits of international standards, so much so in fact that professionals from industries around the world work with ISO to develop the standards. Top Benefits […]
Assessing Customer Perception to Improve Customer Satisfaction
We touched on the subject of customer perception in our “How to Uncover Customer Expectations and Perceptions” blog, but it’s definitely something that needs to be discussed further. The importance of assessing customer perception to improve customer satisfaction can’t be overlooked for many reasons, including your own personal sense of success. What do we mean […]
5 Steps of Addressing Feedback Through Direct Customer Communication
Only part of the task at hand is done once you receive feedback from clients, partners and customers. The next step is analyzing this feedback. The method of addressing feedback through direct customer communication can provide you with an organized, clear picture of what is going right and what could be improved. Addressing Feedback through […]
From Surveys to Talking: 5 Best Ways to Obtain Customer Feedback
To avoid hurting anyone’s feelings, most of us do something like this all the time: “How was your meal?” “Fine.” “Is there anything else I can get for you?” “No, thank you.” Really, though, we were somewhat dissatisfied, but not enough to complain. … Is that customer feedback? Well, yes, technically it is. But it’s […]