We know how many questions you have when it comes to finding the right partner to confidently implement a solid Quality Management System. We’ve built our website to share not only our services and solutions, but industry information, upcoming events that we’re attending, as well as insightful resources to help you and your company choose the right Consultant. Still have questions? Perfect, it’s what we’re here for. Send us a message from our Contact Us page, shoot us an email or better yet, give us a call today to discuss your specific needs.
Conformity with rigorous quality standards is a challenge for many businesses and organizations. A quality management system (QMS) can keep your organization in compliance throughout daily operations, but the implementation process can benefit from experienced outside support. That’s where Trident Quality Management Solutions (Trident QMS) can serve your organization. We’re a team of consultants with […]
Are you blinking right now? How about breathing? We often take the most important but basic things for granted, including in business. We might get so caught up in the day-to-day tasks that we forget to try to accomplish the overall, underlying goals that are set before us, like improving products and customer service. When […]
Obtaining your ISO 9001:2015 certification is an admirable goal. Your business – and its customers – will reap many benefits. However, in order to get that approval from an accredited registrar (certification body), you need to understand the elements of a quality management system. As a manager, you probably know it like the back of […]
So what is it all for anyway? What is the purpose of ISO, and what’s the use of having international standards at all? … Well … plenty. There are many benefits of international standards, so much so in fact that professionals from industries around the world work with ISO to develop the standards. Top Benefits […]
We touched on the subject of customer perception in our “How to Uncover Customer Expectations and Perceptions” blog, but it’s definitely something that needs to be discussed further. The importance of assessing customer perception to improve customer satisfaction can’t be overlooked for many reasons, including your own personal sense of success. What do we mean […]
Only part of the task at hand is done once you receive feedback from clients, partners and customers. The next step is analyzing this feedback. The method of addressing feedback through direct customer communication can provide you with an organized, clear picture of what is going right and what could be improved. Addressing Feedback through […]
To avoid hurting anyone’s feelings, most of us do something like this all the time: “How was your meal?” “Fine.” “Is there anything else I can get for you?” “No, thank you.” Really, though, we were somewhat dissatisfied, but not enough to complain. … Is that customer feedback? Well, yes, technically it is. But it’s […]
You can’t read anyone’s mind. There’s no crystal ball that will help you determine customer satisfaction before, during or after a transaction. However, with a little skill, legwork and background knowledge, you will know how to uncover customer expectations and perceptions. Knowing what they expect will help you give them what they need, which will […]
One of the most important factors in a business’s success is to ensure that consumers are satisfied. Yesterday’s customers or clients should look back at their experiences fondly. Today’s customers or clients should walk away with a smile. And they don’t know it yet, but tomorrow’s consumers won’t hesitate to come to you because they […]
The process ISO uses to develop standards is detailed, involved, complex and lengthy – and that’s a good thing. ISO standards aim to ensure that similar businesses throughout the world follow the same rules, so it’s understandable that it’s a long and difficult process. Luckily, as you are trying to obtain your ISO 9001:2015 certification, […]
Would you like to know where your organization stands with regard to conformity to the ISO 9001 requirements? Simply complete this short form to gain access to download this valuable tool that will provide insight as to whether or not your Quality Management System (QMS) conforms to ISO 9001. Even if you do not think you have a QMS or know what a QMS is, this QMS Assessment will at least provide you with some insight with what you have in comparison to what the ISO standard requires.