Defining Quality Management and Customer Satisfaction with AS 9100 

If you want to show your customers that you’re dedicated to achieving the highest possible levels of service at each stage of your company’s work, then you need a quality management system. A quality management system, or QMS, is a collection of processes and procedures that set a framework for consistency and quality across all of a business’ activities. For some companies, AS 9100 is the gold standard QMS. Could it be right for you? Here is what you need to know. 

What is AS 9100?

AS 9100 is a QMS for the aerospace industry. It meets international standards for QMS for this industry. So, no matter where your customers are located, if they see that your business is AS 9100 certified, they know that you are committed to quality. This certification aligns with QMS requirements for the Department of Defense, NASA, and the Federal Aviation Authority. AS 9100 is highly valued by these organizations and respected throughout the industry. 

What areas of operation are addressed by AS 9100?

The quality management standards set by AS 9100 are comprehensive and touch all parts of an organization’s operations. Product safety is a key component, and certified organizations must have processes in place to ensure the most stringent safety standards at all stages of a product’s lifecycle. AS 9100 also focuses on preventing the use of counterfeit parts, increasing management accountability, and encouraging risk-based thinking in an effort to boost product safety. Additionally, AS 9100 certification requires businesses to manage issues like stress and fatigue that can impact production and to ensure that all stakeholders are involved in upholding QMS standards. 

What are the benefits of AS 9100 standards?

Customer satisfaction is one of the most significant benefits. Many businesses within the aerospace industry are refusing to do business with anyone who isn’t AS 9100 certified because of the quality assurance that comes with these standards. An AS 9100 certification can open up increased business opportunities and growth for your organization. In addition to increased customer satisfaction, AS 9100 standards also improve efficiency and decrease employee risk in the workplace. 

Implementing AS 9100 is easier than you may think with the help of Trident Quality Management Solutions. Let our experienced team perform an AS 9100 audit to ensure your compliance or assist you in implementing AS 9100 standards. Learn more about how Trident QMS can help your business by calling our quality management support team at (520) 314-4344.

Posted in Customer Satisfaction, Quality Management.

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