There is a proven and studied relationship between quality management and customer satisfaction. Without quality management systems in place, a customer is not guaranteed to get exceptional service or an exceptional product, and there is also no guarantee of consistency and equity throughout the customer experience. Increased Product Quality A well-defined quality management system (QMS) […]
Tag Archives: Quality Management Systems
The Importance of Focusing on Enhancing Customer Satisfaction
Are you blinking right now? How about breathing? We often take the most important but basic things for granted, including in business. We might get so caught up in the day-to-day tasks that we forget to try to accomplish the overall, underlying goals that are set before us, like improving products and customer service. When […]
ISO 9001:2015 Requirements: Elements of a Quality Management System
Obtaining your ISO 9001:2015 certification is an admirable goal. Your business – and its customers – will reap many benefits. However, in order to get that approval from an accredited registrar (certification body), you need to understand the elements of a quality management system. As a manager, you probably know it like the back of […]