As an operations manager, you’re tasked with many responsibilities and finding a way to juggle them all in a way that satisfies everyone. Keeping your operations consistent and solid, however, is key to obtaining your ISO 9001:2015 certification. The following are some basics regarding how to be prepared from an operations perspective.
ISO 9001:2015 – How to Be Prepared from an Operations Perspective
Defined processes
Work with your organization’s quality manager to clearly define how things should be done. Make sure this knowledge is shared across the board with employees and, if appropriate, outside partners.
Eliminate unnecessary expenses
One of your main goals should be to keep expenses down while keeping profits up. Think about ways to make this happen.
Can you merge programs or projects in order to save time and resources?
We know this isn’t everyone’s favorite topic, but will outsourcing some duties help? Sometimes that’s a great option.
Can you purchase items in bulk?
Even think about everyday utility costs. Can you save on them?
Manage documentation
Keep records of expenses and how you have kept them down. As you’re planning for your ISO 9001:2015 audit, make sure it is clear that you have a strong hold on what is coming in and what is going out.
Expect the unexpected …
You would like your small business operations to flow smoothly every day, but that won’t happen. Think about what problems could possibly arise before they happen. That way, you can stop them ahead of time.
… And know how to resolve problems
If you can’t prevent them, have a system in place that will help you resolve them. Who will be the first person to be notified? Do you have their contact information instantly available? How will they handle it? Who will they tell? Where will they obtain the money or other resources necessary to fix the problem? How will you make sure that problem doesn’t blow up into something unmanageable? Make sure your problem solving plans are documented and shared with the appropriate people or entities.
Maintain working relationships with vendors and partners
Do your outside partners or vendors know what’s expected of them? If there’s any chance they do not, make sure you meet with them regularly to enhance understanding and mutual cooperation.
You may also want to consider expanding your working relationship in order to save on costs. For example, utilizing their resources for additional projects and programs.
Contact Trident QMS for Assistance
If you really want to know how to be prepared from an operations perspective, the answer is simple: Contact us at Trident QMS. There’s a lot to think about, and we can help you make sure you are not overlooking any of it. We can also provide guidance and offer our opinions about your operations processes and how they can be improved or expanded. Don’t hesitate to contact us through our Trident QMS website or by phone at 520-314-4343. We’ll be happy to work with you to help you reach your goals.
