I could tell you many great testimonies about this great company (Trident QMS); however, I would like to tell you about my experience last year in October 2014.
My company was at the end of a terrible internal audit. I was so frustrated with the auditor that I was ready to kick him out and find someone else. Through my frustration, I kept telling my assistant to kick me because I should have called Harry Delaney to help me with this internal audit. We did call his former work place and was told that someone else would come to help us with our internal audit. We were not told that Mr. Delaney was no longer with them. We have had different consultants before so I thought it wasn’t a big deal. Oh, to my surprise it was a big deal.
It gets better! While I was constantly telling my assistant to kick me, I told her to send Mr. Delaney an email and maybe he would respond. Low and behold, we did get a response from Mr. Delaney. We were so grateful. I gave him the story about the consultant conducting our internal audit and what we were going through and immediately Mr. Delaney said he could help us and if we could follow his lead, he would get us through this. I have been in business for a long time and what a customer wants to hear is that the person who is helping them is confident that they can get the job done. Mr. Delaney explained that he could not change what has already been written, but he could help us get things in order for the upcoming recertification audit. Mr. Delaney is a man of his word. He does what he says and says what he means. He helped us get through the audit; yes, we did have some nonconformities that the recertification was depending on based on corrections. Mr. Delaney was so kind; after the audit was over, he called and walked me through the process in an over-the-phone meeting.
That consultant who conducted our internal audit was the worst I had ever encountered since inception of our ISO 9001 certification. I was under a lot of pressure from my boss. My goal was to make sure the company was recertified. With the help of Trident QMS, we were able to overcome the obstacles and accomplish that goal.
Office Administration Manager
Minmetals, Inc. LA