Assessing Customer Perception to Improve Customer Satisfaction

Assessing Customer Perception to Improve Customer Satisfaction

We touched on the subject of customer perception in our “How to Uncover Customer Expectations and Perceptions” blog, but it’s definitely something that needs to be discussed further. The importance of assessing customer perception to improve customer satisfaction can’t be overlooked for many reasons, including your own personal sense of success. What do we mean […]

How to Uncover Customer Expectations and Perceptions

How to Uncover Customer Expectations and Perceptions

You can’t read anyone’s mind. There’s no crystal ball that will help you determine customer satisfaction before, during or after a transaction. However, with a little skill, legwork and background knowledge, you will know how to uncover customer expectations and perceptions. Knowing what they expect will help you give them what they need, which will […]

6 Ways to Reduce or Eliminate Unnecessary Expenses

The bottom line is always on the minds of those in top management roles in the manufacturing industry. Whether you represent a small business or a large conglomerate, saving money and being fiscally responsible is critically important to your success. If you have found your business struggling as of late, there are several ways to […]

Importance of Reviewing your Quality Management System

Importance of Reviewing your Quality Management System

Are you aiming to obtain your ISO 9001:2015 certification? Or are you trying to improve your quality management processes in general? Either way, the importance of reviewing your quality management system can’t be overlooked. If it’s been a while since you implemented your QMS, you should think about a few things as a refresher. Strategically […]

PDCA: What is the Meaning of the Plan-Do-Check-Act Cycle?

Elements of a Quality Management System

You’ve probably seen “Plan-Do-Check-Act” or a similar variation of the phrase, such as “Plan-Do-Check-Certify.” On the surface, those little words are relatively simple to understand, and the idea makes sense. Truly, however, the meaning of the plan-do-check-act cycle is about a lot more than what meets the eye. And it’s important to understand it for […]

7 Tips for Risk Management at the Plant

Tips for Risk Management at the Plant

Similar dangers exist in all types of plants, warehouses and similar workplaces. Whether you’re repairing automobiles for drivers or preparing foods for diners, there are common tips for risk management at the plant and similar facilities that all should follow. 7 Tips for Risk Management at the Plant 1. Use safety equipment. Nearly every type of […]